| International Management Consultants ([email protected]) |
Collaboration and Teamwork |
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| Corporate Office PO Box 1364 Salem NH 03079 Call 603.882.7077 |
International Office Park House Arthurs Quay Limerick, Ireland Call +353.872.638.225 |
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Services › Consulting Services › Customer Relationship Management
Customer Relationship Management (CRM) is a key offering from CBG in both importance & expertise. Our customer relationship consulting strategies are focused on defining, designing and implementing strategies and approaches to help our clients achieve customer relationship goals.It takes an entire enterprise to anticipate and respond to the evolving needs of high value consumers (customers) through leadership, strategy, organization, culture and metrics.
CBG, Inc. knows that most customers do not view a company as individual employees, but as a single complete entity, even though they often interact (via in person, phone or web) with individuals.
Therefore it is pertinent that all policies, from the various front office operations to the back office operations, be exact and consistent.
Vendor relationships also affect your customer relationships. CBG, Inc. knows this & will help your organization adjust and manage the policies that affect you bottom line.
CBG, Inc. will help your company Move Forward in Customer Relationship Management.
The key business issues today of the CRM service offering are:
- Identifying and selecting customers
- Acquiring customers
- Retaining customers
- Growing customer revenues
- Improving productivity
- Reducing cost
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